The Good Guys Belmont

You would think a shop front would have a degree of customer service. This store has very little customer service. After dropping off an item for repair, it took 1 week, of constant followup to get the item even sent to the repair agent. After asking for follow up calls, they were not forthcoming. After finally getting sent to the repair agent, it has taken exactly the same level of effort to get the item inspected. Process is still ongoing with no known outcome nearly 3 weeks later.

Disappointing delivery (Christmas present). Item delivered without packing or plain wrap. Didn’t originate from Belmont. Belmont store promised it would be wrapped prior to being shipped/delivered. This was a first for me. It was not packed / wrapped. Zero effort made by The Good Guys. As well, delivery took 2-weeks (not a big issue) however, I was concerned it was going to be late/delayed. Thanks The Good Guys for wrecking the surprise!

Great experience at this store with Marco being a standout in customer service, knowledge, price matching and honesty in pros and cons of product options in a large order we needed. When we did have an availability issue from the supplier on one product, he went out of his way to source it. Thanks Marco, your the reason we will continue to buy local from this store.

I tried to get a replacement for a Breville coffee machine that came with a replacement guarantee from the manufacturer but they would only offer to repair it for me. They could also not provide a timeline to when the repair would be complete and we could get our machine back but said it could be a month. No temporary replacement was offered as compensation.

Came to the store as the item was listed in stock. Front desk sold it to me, took my money and sent me to despatch where they informed me they had no stock and I’d have to pickup from the Welshpool distribution hub or get it delivered, with a 9am-5pm window and a 24 hour wait - won’t get the TV I paid $2000 cash for until Friday. What is the point of a store again? Ridiculous system where you consider floor stock as saleable has lead me to purchase a TV that was not in stock and go home empty handed with hours of hard work to even get the product. Last time I went to this good guys they didn’t have anyone to serve me, this time was no different. I even asked loudly in the TV department how to buy one of the TVs and the staff didn’t even offer - I purchased it front the front counter so apparently the staff member assisting me was new. A cacophony of issues leading to a terrible review and unless something miraculous occurs on The Guys’ part I doubt I or any of my friends will be browsing this store again. Shame as they have a great range of products and well setup demos..